How much do I have to pay per
The monthly fee is :
At time of subscription
the fee for 3 months will be collected in advance.
||50 products e-Store package costs USD
||90 products e-Store package costs USD
||150 products e-Store package costs USD
||250 products e-Store package costs USD
||500 products e-Store package costs USD
How do I pay for the fee after my
first payment ?
You need to pay the rental fee , at least
, for three months at "Membership Renewal
Service". Otherwise our robot would automatically close your
Where can I apply to open an
Just go to http://www.ecombot.com/ and choose Register/Online Registration/Sign-up.
How do I create my e-Store ?
You can create your e-Store immediately after you have
completed the registration step. Or you can come back and do it
later. (Please also see How to
Create an e-Store)
What is the structure of my
It consists of Home, About Us, Products,
Enquiry, Ordering Information, Disclaimer, Return Policy and
How many products can I have in
my e-Store ?
Our standard e-Store comes with 50 - 500
products. You can add more products with increments of 25
How many styles of e-Stores are
There are 5 styles of e-Stores, which are suitable
for different types of products.
How many types of shopping carts
are there ?
There are 5 types of shopping carts, which are
Type I : Easy Looking Cart This type of cart allows a
shopper to see products in his/her shopping cart at all time.
Type II : Pop-up Cart Shoppers can see products in
their cart and then go back to their product pages.
III : E-X-Commerce This is suitable for export trade and/or a
Type IV : Single Worldwide Rate
Type V : Single Domestic Rate
For more details
please see Demonstation
Will there be more styles of
e-Stores and types of shopping carts ?
planning to provide more styles of e-Stores and types of shopping
carts. You do not need to pay extra if you use our standard styles
of e-Stores and types of shopping carts. For more details please
What is the E-X-Commerce
Shopping Cart and how does it work ?
It is the shopping
cart system for export trade or B-to-B with product prices in
F.O.B. E-X-Commerce stands for Electronic Export Commerce.
Is it difficult to create my
Not at all. Simply fill out your store profile
and product details, and upload pictures via your web browser.
After that our system will handle the rest for you.
How do I upload pictures ?
Our system allows you to easily upload pictures via your web
What does the term 'pixel' mean
with regard to the dimension of picture ?
Pixel is the
smallest element of the image displayed on a computer screen,
consisting of a simple dot which may be illuminated or dark. The
number of pixels is related to the screen area. For example, if
your screen area is set to 800 by 600 pixels, the width of the
screen is 800 pixels. To create a picture with the width of no
more than 300 pixels means that the width of the picture is no
larger than 3/8 of the screen width. Likewise you can use the same
measurement for the height.
How many delivery systems or
couriers are there ?
Currently there are 6 types; DHL,
FedEx, TNT, UPS, EMS, Airmail and Single World Wide Rate. More
will be added in the future.
What responsibility does
eComBot™ take ?
eComBot™ is only a provider of
applications and tools to create e-Stores. eComBot™ makes no
representations or warranties of any kind with respect under this
site or its contents/products/services. eComBot™ is not
responsible for problems attributable to the
functioning/products/services of e-Stores or the Internet under
their domain names.
- Is there a payment system provided in
eComBot™ provides the payment system for every
e-Store (you need to pay an extra/service charge). Furthermore if
your e-Store is authorized to accept credit card payment via the
Internet, the payment system will be modified to connect direct to
your bank database server.
Is the payment system of
eComBot™ really safe ?
Yes. We offer 3 secure payment
systems, namely SSL, SSL & 3DES (Real-Time) and SSL &
CryptBot™ for credit card of AMEX, VISA, MASTER, SCB and JCB. The
Real-Time system is supported by SIPS (Secure Internet Payment
System) of Siam Commercial Bank which you will be informed about
credit card approval within 1-2 minutes. They are world-standard
Can the subdomain name be linked
to my domain name as http://www.ecombot1.com/store_id ?
Yes. You can register a domain name at http://www.thainic.net/ and notify us when it is
Can I have my own e-commerce
system if e-ComBot standard systems do not fit my products? How
much does it cost?
This can be done by changing the look
of web pages generated from the original platform of eComBot™
database. The cost of doing this depends on the difficulty of
Can I use only the shopping cart
and payment systems when I already have my own web pages ?
Of course. You can simply put links from your product pages to
the shopping cart and payment systems of eComBot™.
How do I avoid having the same
look of my e-Store as others ?
The easiest way is to
retouch and make your product pictures and logo larger than those
of other e-Stores. However, if you want to have your own e-Store
characteristics, you may need to have some pages restructured and
Why is an uploaded picture
distorted some time ?
Because the size of the picture does
not comply with the default size.
How many types of promotional
campaigns can I choose to use in my e-Store ?
there is only one promotional system offerred in eComBot™. That is
the price discount system. Anyhow in the near future more sales
promotional tools will be added as free-of-charge features.
Can I update my e-Store by
Yes. You can update your e-Store database via web
browser. Just click at "Edit
e-Store" on the home page of eComBot™.
Is there a Tracking System in
Yes. Our Tracking System allows a buyer to see
his/her order status. The buyer will get a URL with a login, a
password and transaction no. after he/she completes the payment
step. You as store owner can update the order status at any time.
(Please see an example of buyer
Can the eComBot™ webmaster
modify contents of my e-Store ?
The eComBot™ webmaster
reserves all rights to adjust, modify and/or delete information of
your e-Store and/or stop the services, which is against the law,
goodwill and morality of society. We will evaluate your e-Store in
good faith and will notify you of your acceptance or rejection.
Your e-Store may be rejected if we determine at our sole
discretion that it is not suitable for the program. Please be
informed that we, eComBot™, have no any responsibility for your
products/services/activities under these e-Stores. And you/your
customers and any related third parties can not claim any
compensation/fee from us.
Service Cancellation and
In case of some products that may need permission for sale
or under jurisdiction of Thai Law, International Law or against
traditional and social moral, Max Savings (Thailand) Co.,Ltd.
/ eComBot™ have all rights to request all the authorized
documents which confirm the permission to sell the products.
If the customer don't have the documents that Max Savings
(Thailand) Co.,Ltd. / eComBot™ required, Max Savings
(Thailand) Co.,Ltd. have all rights to cancel / suspend our
service and will not refund any service charge or product
fee (in case of Max Savings (Thailand) Co.,Ltd. / eComBot™
is represented the customer to collect the product fee). And
if the customer has the suspicious behavior, intend to fraud
or has the behavior that may be endanger Max Savings (Thailand)
Co.,Ltd. / eComBot™ or any other stores, Max Savings
(Thailand) Co.,Ltd. / eComBot™ have all rights to cancel
the service or to hold all product fee transfer until Max
Savings (Thailand) Co.,Ltd. / eComBot™ have checked
all the related documents which Max Savings (Thailand) Co.,Ltd.
/ eComBot™ request to customer. All of these measure
have been stated for the convenient of your business, our
business and customer satisfaction.
Permission to sell foods and
drugs which are under the government control
distribution of foods and drugs on the internet is under the FDA
(Food and Drug Administration), Ministry of Public Health control.
So, the distributor of these categories of products must
understand all of the Thai and International Law which are
related. All of documents have to be submitted to Max Savings
(Thailand) Co.,Ltd. / eComBot™ and FDA before the opening of
e-store on eComBot™ . Otherwise, Max Savings (Thailand) Co.,Ltd. /
eComBot™ is subjected to cancel all of the services and will not
refund any service charges or be responsible for any damages. So,
please read the FDA Bulletin about how to request the permission
and then consult and request permission from FDA and / or any
related organization before trading on the internet.